Protection Voiagio+

Know your rights

At Voiagio, we prioritize your travel experience and your peace of mind. We understand that while travel can be exciting and enriching, unexpected issues can sometimes arise. That's why we've introduced Protection Voiagio+, a comprehensive protection plan designed to safeguard your reservations and provide you with added confidence when booking accommodations.

What is Protection Voiagio+?

Protection Voiagio+ is a specialized policy-like protection plan offered to our valued guests. It serves as a safety net, ensuring that your travel plans remain secure, even in the face of unforeseen challenges. This protection plan is designed to address specific issues that may arise due to a host's fault, allowing you to book your accommodations with peace of mind.

Key Features of Protection Voiagio+:

Host-Related Issues: Protection Voiagio+ is tailored to address issues that are directly caused by a host's actions or negligence. This can include situations such as inaccurate property descriptions, cleanliness concerns, property maintenance problems, or issues with amenities that were advertised but not provided.

Booking Refunds: If you encounter host-related issues during your stay that significantly impact your experience, Protection Voiagio+ allows you to request a refund for the affected portion of your reservation. This ensures that you receive compensation for any inconvenience you may have faced due to the host's actions.

Coverage Across Accommodation Types: Protection Voiagio+ is not limited to specific types of accommodations. Whether you're booking a cozy apartment, a luxury villa, a charming bed and breakfast, or any other type of lodging on our platform, this protection plan extends its coverage to ensure your comfort and satisfaction.

Protection Against Unexpected Cancellations: If the host unexpectedly cancels your reservation, Protection Voiagio+ ensures that you receive assistance in finding alternative accommodations or securing a refund, sparing you the inconvenience of last-minute cancellations.

Coverage for Varying Severity: Protection Voiagio+ is designed to address issues of varying severity. Whether it's a minor inconvenience or a significant problem that impacts the quality of your stay, this protection plan has you covered.

Prompt Resolution: We understand that resolving issues during your stay is crucial for your overall satisfaction. With Protection Voiagio+, our team works diligently to address your concerns promptly, aiming for a swift resolution.

Peace of Mind: Booking accommodations with Protection Voiagio+ provides you with an added layer of security. You can focus on enjoying your trip, knowing that you have recourse in the event of host-related issues.

How Does Protection Voiagio+ Work?

Issue Reporting: If you encounter host-related issues during your stay, promptly report the problem to our customer support team. Provide details and evidence to support your claim.

Resolution Process: Our team will initiate a resolution process, working with you and the host to address the issues. We aim to resolve the problem swiftly to minimize any disruption to your travel plans.

Refund Calculation: If a resolution cannot be reached, and the issues significantly impacted your stay, we will calculate the appropriate refund amount based on the specific circumstances.

Refund Processing: Once the refund amount is determined, we will process the refund in accordance with our refund processing time, ensuring that you receive your compensation.

Conclusion: Your Travel, Your Peace of Mind

Protection Voiagio+ is your trusted partner when it comes to booking accommodations with confidence. We understand that travel should be an enjoyable and stress-free experience, and our protection plan is designed to uphold that principle.

By adding Protection Voiagio+ to your reservations, you can rest assured that you have a safety net in place, if any host-related issues arise. Your satisfaction is our priority, and we are committed to ensuring that your travel experiences with Voiagio are as seamless and enjoyable as possible. Book your accommodations with peace of mind, and let us take care of the rest. Your travel journey starts here, with Protection Voiagio+.