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Reporting Issues and Seeking Assistance with Protection Voiagio+

Your comfort and satisfaction are paramount when booking accommodations through Voiagio, and our commitment to your well-being extends beyond your reservation. We understand that sometimes, unforeseen issues may arise during your stay. That's why we've introduced Protection Voiagio+, a safety net that ensures you have the support you need in case of host-related issues. In this article, we'll guide you through the steps to report an issue and request assistance through Protection Voiagio+.

Step 1: Timely Reporting

To ensure a prompt and effective resolution process, it's important to report any issues you encounter during your stay as soon as possible. You must initiate the reporting process no later than 48 hours after the issue is acknowledged and, at the latest, within 24 hours after checking out.

Step 2: Gather Evidence

When reporting an issue, it's crucial to provide supporting evidence that helps substantiate your complaint. This may include:

Photographies: Capture photos of any problems or discrepancies you encounter. Visual evidence can be highly impactful in illustrating the issue.

Communication Records: Maintain a record of any messages or correspondence with the host related to the issue. This can help establish a timeline of events and efforts to address the problem.

Receipts or Bills: If the issue involves additional expenses incurred due to the host's fault (e.g., costs for alternative accommodations), keep receipts and bills as proof of expenditure.

Step 3: Contact Our Support Team

To initiate the resolution process, reach out to our customer support team. You can do this through our platform's messaging system or by contacting our support hotline. When contacting us, provide a detailed account of the issue, along with the evidence you've gathered.

Step 4: Verification and Mediation

Upon receiving your report, we will begin the verification process. This involves reviewing the documentation you've submitted and reaching out to the host to obtain their side of the story. Our aim is to gather a comprehensive understanding of the situation.

Step 5: Mediation

In many cases, issues can be resolved through mediation. Our team will work to facilitate communication between you and the host, seeking an amiable resolution that addresses your concerns.

Step 6: Decision Based on Evidence

If an amiable resolution cannot be reached through mediation, we will make a decision based on the evidence provided by both parties. This decision will be impartial and objective, focusing on the merits of the case.

Step 7: Communication of Decision

We will communicate our decision to both you and the host, ensuring transparency throughout the process. If the decision results in compensation or resolution actions, these will be outlined as well.

Step 8: Implementation of Resolution

If compensation or other resolution actions are required, we will work to implement them promptly to address your concerns and ensure a satisfactory outcome.

Conclusion: Your Advocate in Ensuring a Memorable Stay

Protection Voiagio+ is your advocate when it comes to addressing host-related issues during your stay. By following these steps and providing evidence to support your complaints, you can trust that we will thoroughly investigate and work towards a resolution that upholds your satisfaction.

At Voiagio, your travel experience matters to us, and Protection Voiagio+ is just one way we demonstrate our commitment to ensuring your peace of mind throughout your journey. Book with confidence, knowing that we have your back, and that any issues encountered will be addressed swiftly and fairly. Your memorable stay is our priority.