Mutual Cancellation Policy

Finding Common Ground

In the word of travel, flexibility and understanding are paramount. Plans can change, unforeseen circumstances can arise, and sometimes, a booked stay may no longer be feasible. Voiagio recognizes these challenges and has introduced a Mutual Cancellation Policy designed to foster cooperation and fairness between guests and hosts. Let's delve into this policy to understand how it works and when it can be beneficial.

The Essence of the Mutual Cancellation Policy

The Mutual Cancellation Policy at Voiagio hinges on the concept of collaboration. While our standard cancellation policies are in place to ensure predictability for both guests and hosts, we also acknowledge that there may be situations where flexibility and mutual agreement are essential.

Under this policy, guests may not be eligible for a refund as per our standard cancellation policies. However, they have the opportunity to seek a refund if they can obtain the agreement of their host. This approach fosters communication and understanding between both parties involved in a booking.

How Does the Mutual Cancellation Policy Work?

Guest Initiates Contact: When a guest finds themselves in a situation where they need to cancel their reservation but do not meet the criteria for a refund under our standard cancellation policy, they can initiate contact with their host.

Open and Transparent Communication: Both the guest and the host are encouraged to communicate openly and transparently. The guest should explain the reasons for the cancellation and the need for a refund.

Host Consideration: The host, upon receiving the guest's request, will consider the circumstances and the impact of the cancellation on both parties. They have the discretion to decide whether to agree to the refund.

Mutual Agreement: If both the guest and the host agree to the cancellation and the refund, they should confirm their mutual decision in writing, either through the Voiagio platform or via email and contact our support department.

Refund Process: Once a mutual agreement is reached, the host should contact our support department to facilitate the refund process. Our team will guide both parties through the necessary steps to ensure a smooth refund.

When Can the Mutual Cancellation Policy Be Beneficial?

The Mutual Cancellation Policy can be advantageous in various scenarios:

Unexpected Emergencies: When guests face unforeseen emergencies that prevent them from traveling, and they seek understanding and compassion from their host.

Extenuating Circumstances: In situations that do not fall under our extenuating circumstances policy but are still compelling enough to warrant a refund.

Special Considerations: For unique circumstances that require a more personalized approach, such as changes in health, family, or work situations.

Our Commitment to Fairness

At Voiagio, we value fairness and strive to strike a balance between guest satisfaction and host considerations. Our Mutual Cancellation Policy exemplifies our dedication to fostering collaboration and empathy within our community.

While refunds under this policy are not guaranteed, it encourages guests and hosts to work together to find mutually agreeable solutions. It underscores the importance of open communication, understanding, and flexibility, all of which are fundamental principles in the world of travel. 

With the Mutual Cancellation Policy, Voiagio reaffirms its commitment to being a platform where guests and hosts can find common ground even in challenging circumstances, ensuring that the travel experience remains grounded in fairness and cooperation.