Cancellation Policy

At voiagio.com, we understand that travel plans can sometimes change unexpectedly. We believe in providing our valued guests with a booking experience that not only offers convenience and choice but also flexibility and peace of mind. That's why we've carefully crafted a cancellation policy that strikes the right balance between accommodating your needs and ensuring the sustainability of our partner properties.

Our cancellation process is straightforward and hassle-free. We believe in putting you, the traveler, first. When you choose Voiagio for your adventures, you can expect:

Clear Guidelines: We provide detailed information on our cancellation policy, so you'll always know what to expect when making changes to your booking.

Eligibility Criteria: Our policies outline the eligibility criteria for cancellation, ensuring you have a clear understanding of when and how you can modify your booking.

Customer Support: Our dedicated customer support team is available to assist you throughout the cancellation process, addressing any questions or concerns you may have.

Peace of Mind: Travel with confidence knowing that Voiagio's cancellation policies prioritize your convenience and satisfaction.

Our Flexible Cancellation Policy:

Full Refund 14 Days Prior to Arrival

We know that your travel plans can evolve, and sometimes you need to make adjustments well in advance. That's why, if your plans change and you need to cancel your reservation, we offer a full refund when you cancel at least 14 days before your scheduled arrival date. This gives you the freedom to plan your trip without worrying about potential last-minute changes.

75% Refund 10 Days Prior to Arrival

We understand that life can be unpredictable, and circumstances can arise within a shorter timeframe. If you find yourself needing to cancel within 10 days of your arrival, rest assured that you can still receive a 75% refund. This policy allows for flexibility while recognizing that some changes may occur relatively close to your planned stay.

50% Refund 5 Days Prior to Arrival

Even as your travel dates approach, we want you to have options. If you need to cancel your reservation within 5 days of your arrival, you can still receive a 50% refund. We believe this strikes a fair balance between honoring your change in plans and respecting our partner properties' commitment to providing exceptional service.

25% Refund 24 Hours Prior to Arrival

We understand that, in some cases, unexpected situations may arise just before your scheduled arrival. While our partners make preparations to welcome you, we acknowledge that there may still be times when you need to cancel within 24 hours of your arrival. In such cases, you can receive a 25% refund to help offset the inconvenience.

Your Booking, Your Choice

We believe in putting the power of choice back into your hands. Our cancellation policy allows you to make informed decisions about your reservation, knowing that your financial interests are being protected. We encourage you to review the specific cancellation terms during the booking process, as individual properties may have variations based on their unique offerings.

We're committed to ensuring that your experience with us is not only memorable but also hassle-free. Our cancellation policy reflects our dedication to your needs as a traveler. While we hope you won't need to use it, we want you to feel confident knowing that we've got you covered if plans change.

Booking with Confidence

With voiagio.com, you can book your accommodations with confidence, knowing that our cancellation policy is designed with your convenience in mind. Whether it's a well-anticipated vacation, a business trip, or any other travel adventure, we're here to make sure your journey is as smooth as possible.

Long Term Cancellation Policy:

Cancellation Timeframe: This policy applies to reservations with durations exceeding 30 days. Under this policy, guests are eligible for a full refund if they cancel their reservation at least 20 days before the scheduled check-in time.

Extended Flexibility: Recognizing the intricacies of long-term planning, we offer guests a 20-day cancellation window before their intended arrival date. This allows for comprehensive consideration of plans and possible adjustments.

Full Refund Assurance: In the event of cancellation within the specified 20-day prior to the check in timeframe, guests can expect to receive a full refund of their reservation cost. 

Effortless Cancellation Process: Initiating a cancellation is a straightforward process through our user-friendly platform. Guests can easily log in to their Voiagio account, locate their booking, and follow the provided cancellation instructions. An email confirmation will be sent upon successful completion of the cancellation.

Booking Adaptations: Should your plans evolve, but you still intend to enjoy your extended stay with us, you retain the flexibility to modify your reservation within the 20-day window. Adjust your check-in and check-out dates seamlessly to accommodate your revised itinerary.

Our Long-Term Cancellation Policy has been thoughtfully designed to cater to the unique dynamics of extended stays. It acknowledges that such reservations require more extensive planning and offers guests a reasonable cancellation window. At the same time, it provides hosts with the confidence that their long-term bookings are secure. When you choose to book an extended stay with Voiagio under this policy, you can do so with the peace of mind that you have ample time for adjustments.

Increased flexibility: our 12-hour free cancellation policy

We are committed to providing you with the utmost flexibility and peace of mind when it comes to booking your accommodations. That's why we are excited to introduce our new and enhanced cancellation feature: a 12-hour free cancellation timeframe from the moment you book, offering you even greater control over your reservations.

You can now cancel your reservation within 12 hours of booking without any penalty or charge, regardless of your arrival date. This means that you can make tentative plans, secure your desired accommodations, and have a full 12 hours to reconsider or make any necessary adjustments.

Experience the Freedom to Explore

With our 12-hour free cancellation offer, you can explore your travel options with greater freedom, knowing that you have the flexibility to adjust your plans if needed. Whether it's a spontaneous trip or simply the need to double-check your itinerary, we're here to support you every step of the way.

Thank you for choosing us for your travel needs. We look forward to helping you create unforgettable memories on your next trip while providing you with the flexibility you deserve. Safe travels!